Get Course Technology Help

ProCom Technology staff are available daily from 9am – 5pm in RCC 380G, or online. Course Technology Advisors Steve Lewin and James Loney are happy to advise on any course-related technology requests that you might have. Tip: if you’d like to connect with us, do so well before an assignment is due! In order for us to best support you, more complex questions will require an office hours appointment.

 

Technology Support Options Overview

 

How To Get Help:

Email support

Depending on how complex your question is, email is a great resource for quick questions that aren’t answered at procomtechnology.ca. Send a note to procomtech+help@ryerson.ca with any quick questions, we typically respond in 24 hours or less.

Drop-in technology office hours

Drop-in office hours are the perfect opportunity for you to ask us quick (+/- 5 minutes) questions that don’t require much preparation. For more complex issues, we ask that you schedule an appointment so that we can look through your work with you.
Location: RCC 380G
Hours: Monday – Friday 9 AM – 5 PM (Jan. 15 – Apr. 28 2018) 

Please note: the RCC 380G technology office is closed for drop-in help Thursdays from 9am – 2pm.

Book office hours

Outside of drop-in office hours, technology help appointments can be scheduled into open chunks of the  office hours schedule. This option is best for more advanced questions that require a bit of heads-up/research at our end. Book an appointment

Remote assistance

Attend an office hour appointment anywhere using the TeamViewer remote support client. TeamViewer allows for support by one computer viewing and controlling the actions of another. Download the software here and connect with us to set up a remote session. You will be provided with an access code that will allow us to connect and provide you with the help you need.

Lynda.com

Lynda.com is widely accepted as the industry standard for learning creative software, hardware and media production workflows. Whether you want to learn how to shoot an on-camera interview, create a logo in Adobe InDesign, or grasp the basics of project management, you can access many types of resources by registering for a Lynda.com account.

 

 

 

 

 

Course Tutorials Studio Time/Equipment Drop-Ins Bookings Lynda Tutorials